How Can We Help You Today?
Have a query regarding an order, payment, PixelWallet, or your account? Submit a support request below and our team will get back to your email.
Order & Payment Support
Track shipments, Razorpay online payments, PixelWallet refunds, or order status inquiries.
Account Management
Help with user profile, login issues, saved addresses, password reset, or email verification.
Other General Queries
Platform feedback, game availability suggestions, referral rewards, or general questions.
Submit a Support Ticket
Our support team will review your query and send a response directly to your email.
Support Operating Hours
Frequently Asked Questions
How do I track my order shipment?
Navigate to Order History in your account dashboard to view real-time shipping status and tracking updates for your physical game packages.
How does PixelWallet refund work?
Upon order or item cancellation/return approval, eligible refunds are credited instantly to your PixelWallet and can be used on future checkouts with 1-click payment.
What if my online payment fails?
No money is deducted and no order is placed on failed online transactions. You can safely retry payment or switch to Cash On Delivery / PixelWallet.